Processing Time
Each tumbler is custom-made to order. Once your order is placed, please allow 2-7 business days for processing before your order is shipped. This time is necessary to ensure the quality of your custom-made product.
Shipping Time
After processing, your order will be shipped. Shipping times vary depending on your location:
United States: 3-8 business days
Canada: 5-10 business days
International: 10-20 business days
Please note that these shipping times are estimates and may be affected by factors such as customs delays or unexpected courier issues.
If you're from Pierre, South Dakota, we offer free local pickup/delivery. Our warehouse is located at 1812 E Dakota Ave Pierre SD 57501.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. We strive to provide competitive shipping rates to ensure you receive your order in a timely and cost-effective manner.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online and monitor its progress until it reaches your doorstep.
Customs and Import Taxes
For international orders, please be aware that customs and import taxes may apply, depending on your country's regulations. These fees are not included in our shipping costs and are the responsibility of the buyer. We recommend checking with your local customs office for more information.
Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or incorrect shipments, please contact our customer service team. We are here to assist you and ensure your order reaches you as expected.
Return & Exchange Policy
Each of our products is custom-made and produced exclusively upon order, making them one-of-a-kind. As a result, we are unable to support returns or exchanges due to incorrect size, color selection, or changes of mind.
However, if you receive a product that is damaged or contains a manufacturing error, we will take care of it. We offer a free reprint or a refund if you reach out to us within 30 days of receiving your order. Please contact us at bearhug@broquet.co, and we'll be happy to assist you.
