FREQUENTLY ASKED QUESTIONS

ABOUT BROQUET

What’s a Broquet?  Awesome man stuff, sent to anyone you want.  Like a “bouquet”, but for guys.  Get it?

How are they packaged?   Most Broquets come in sweet functional packaging, such as cigar boxes, buckets, and gear bags, protected inside a shipping box.  Our Snack and Drink themed Broquets ship in an equally sweet display box.  All broquets are packed in wood and paper – we never use any plastic, anywhere.

Can I include a gift note?  For sure.  You can leave a gift note in the cart section, and we’ll hand-write it with care on a custom Broquet card.

SHIPPING

When will my Broquet ship?  Weekday orders ship the same or next day, weekend orders ship Monday. 

What are my shipping options?  UPS Ground is usually our cheapest option, and takes 3-7 days depending on your shipping address.  We also offer 1 to 3 day shipping options.  Check our shipping page for more info.

Can I rush an order?  We try hard to get everything out the door as soon as possible, but we are definitely happy to help out with a rush order.  Just email our swift customer service team at bearhug@broquet.co.

Can I delay an order?  Of course, just drop our patient customer service team a line at bearhug@broquet.co and we will hold your order for as long as you’d like before shipping it.

Can I ship internationally?  We’re currently only shipping to the US, but will be adding more countries soon – we’ll keep you posted!

What if I need to return an order?  We guarantee your Broquet will show up in excellent condition.  If for some reason you have an issue, let our honorable customer service team know at bearhug@broquet.co and we’ll make it right.

CUSTOM ORDERS

Can I order a custom Broquet?  Absolutely.  Send a note to our diligent customer service team at bearhug@broquet.co and we can put together whatever you’re looking for.  If we don’t have everything in stock, it’ll take a few extra days.  But we’re pretty fast.

What about bulk orders?  No doubt.  Broquets make awesome gifts for bachelor parties, office and school events, and all kinds of other group occasions.  Reach out to our chivalrous customer service team at bearhug@broquet.co and we’ll make it happen.